At Growthiant, we are committed to delivering high-quality mobile app development services tailored to each client’s unique goals. Your satisfaction is important to us, and we strive to ensure full transparency in all aspects of our process — including how we handle refunds.
This Refund Policy explains the conditions under which refunds may be granted for services purchased through https://growthiant.com. By using our services, you agree to the terms below.
1. Service-Based Nature of Our Business
Growthiant provides custom mobile application development services that involve significant time, planning, and development resources. Due to the nature of our work, we generally do not offer refunds once a project has been initiated and development work has begun.
2. Eligibility for Refunds
Refunds may be considered only under the following conditions:
- Duplicate Payment: If you are accidentally charged more than once for the same service.
- Project Not Started: If you cancel the service before any technical work, design, or planning has been initiated.
- Non-Delivery of Service: If Growthiant is unable to deliver the agreed-upon services and no work has been completed.
- Failure to Meet Clearly Defined Requirements: If we fail to deliver a solution that meets the written specifications agreed upon, and no acceptable revisions have been made.
All eligible refund cases will be evaluated on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Change of mind after the project has started
- Delays caused by missing input, assets, or communication from the client
- Dissatisfaction after approval of design or development milestones
- Client-initiated project cancellations after substantial progress has been delivered
- Purchases involving third-party services such as hosting, APIs, domain registration, or paid libraries — these are non-refundable
4. Requesting a Refund
To submit a refund request, please email Support@growthiant.com with the subject line:
“Refund Request – [Your Name or Company Name]” and include:
- Your full name and contact details
- Invoice or order number
- Detailed reason for the refund
- Any supporting documentation (if applicable)
Requests must be made within 7 days of the issue arising.
5. Refund Processing Time
If approved, refunds will be issued within 10–14 business days, using the same payment method originally used. You will be notified via email once your refund has been processed.
6. Contact Information
If you have any questions about this Refund Policy, please contact us:
Growthiant
Email: Support@growthiant.com
Website: https://growthiant.com
